Artificial Intelligence (AI) is rapidly transforming industries, breaking down barriers, and unlocking possibilities that were previously unimaginable. In a recent episode of the Conversations on Applied AI Podcast, I had the pleasure of speaking with John Stanton, Vice President of Growth Strategy at Accord. His insights into the intersection of AI, accessibility, and nonprofit innovation offered a powerful reminder of the ways technology can truly serve the greater good.
Here are some highlights from our enlightening discussion:
AI as a Catalyst for Accessibility
When we think about accessibility, AI’s potential is groundbreaking. John shared an inspiring view. He showed how nonprofits are leveraging AI to eliminate barriers. This is especially true for those serving people with disabilities. They are creating new opportunities. Accord’s latest innovation, the Virtual Support Navigator, is a perfect example. By integrating AI into this app, they’ve transformed how individuals navigate complex social services systems.
This tool uses a custom-built decision tree—designed with the help of ChatGPT—to guide users through personalized pathways for support. For example, AI helps decode confusing acronyms. It simplifies insider language. It also ensures that the recommendations align with the user’s specific needs. The result? A more accessible, person-centered experience that empowers individuals to get the help they need.
As John aptly noted, “It’s about creating access where it didn’t exist before—making sure people feel seen, heard, and supported.”
AI Driving Operational Efficiency in Nonprofits
Nonprofits often struggle with limited funding and stretched resources. Despite their mission-driven focus, the lack of operational efficiency can hinder their impact. AI is stepping in to fill that gap. At Accord, for instance, AI has streamlined workflows for case managers. This reduces the time spent on paperwork. It enables more time for meaningful interactions with the individuals they serve.
John shared how they’ve begun implementing internal GPTs (Generative Pre-trained Transformers) to assist staff. A great example is their Brand GPT, which answers questions about Accord’s branding guidelines, freeing up their marketing manager for higher-level tasks. Similarly, new case managers now rely on AI to access workflows and best practices without sifting through endless documents.
It’s clear—AI is not about replacing jobs; it’s about augmenting human capability to reach more people and do more good.
The Importance of Being at the Table
One of the most powerful takeaways from my conversation with John was his advice to “be at the table.” Whether you’re in technology, healthcare, education, or social services, it’s critical to engage in conversations about AI. You don’t need to be an expert to start; simply being part of the dialogue allows you to learn, adapt, and innovate.
John shared how attending events like the Applied AI Conference ignited ideas for Accord’s AI journey. He encouraged organizations to experiment, stay curious, and take small steps toward big changes. As he put it, “Dream big, start small, but most of all, start.”
Accessibility Through Immersive Experiences
Our conversation also ventured into the future of accessibility with AI-powered immersive experiences. Imagine students in rural areas experiencing the richness of museums through virtual reality (VR). Picture Abraham Lincoln coming to life in a classroom, sharing his story in his own voice. Or consider individuals with mobility challenges swimming in the ocean or exploring faraway cities through VR.
This isn’t science fiction. Tools like augmented and virtual reality are already reshaping how people interact with the world. For individuals with disabilities, VR offers a chance to engage in activities many of us take for granted—from traveling to building life skills. As John explained, “It’s about using technology to create experiences that weren’t possible before.”
AI Policies: The New Frontier
Of course, the rise of AI brings challenges. For nonprofits like Accord, navigating privacy concerns under regulations like HIPAA requires thoughtful AI policies. John highlighted how their organization is taking proactive steps to educate staff, set guidelines, and host open discussions through initiatives like AI lunch-and-learns.
This approach ensures employees understand the potential and pitfalls of AI tools. For example, anonymizing data allows staff to use AI for generating new ideas and solutions without compromising privacy. “You have to stay ahead of the curve,” John said, “because the technology is evolving faster than ever.”
Final Thoughts
As I reflect on our conversation, I’m struck by how AI’s transformative power is as much about mindset as it is about technology. Nonprofits like Accord demonstrate that even resource-constrained organizations can lead with innovation. By embracing AI thoughtfully and intentionally, they’re breaking down barriers, improving lives, and inspiring a new era of accessibility.
For those looking to get started, my advice mirrors John’s: “Be curious, be bold, and be at the table.” Whether you’re a dreamer, a builder, or a skeptic, there’s a seat for you in the AI revolution.
Let’s Continue the Conversation
I’d love to hear how you’re using AI in your industry. Join us at the next Applied AI event, connect with me on LinkedIn, or tune in to future episodes of the Conversations on Applied AI Podcast. Together, we can shape a future where technology works for everyone.
I’m always looking for new guests for the podcast so reach out today and find out how you can join the conversation!